Shipping & Delivery

How much are our shipping costs?

In general, we ship the majority of our products free of charge within Germany. Only for very small orders with an order value of less than €150 do we charge a shipping and handling fee of €25.

Which logistics partners deliver your goods?

We work with a select number of local freight forwarders who have been reliable partners for many years and have distinguished themselves through excellent service, customer focus and on-time delivery.

Smaller products, such as spare parts, are shipped using standard parcel services. For these shipments, we use established service providers such as DHL, GLS or DPD.

How long does shipping usually take?

Orders are generally processed within one working day. Depending on the production time (the delivery time is stated in the order confirmation) and the selected payment method, your shipment will then be dispatched as soon as possible.

For payments made in advance, please allow additional time for the bank transfer to reach our account. Depending on your bank, this may take a few days. Once payment has been received, the goods will be dispatched immediately, provided they are available.

Your order confirmation will include the relevant information regarding delivery times. During periods of high demand, slight delays may occur. We therefore recommend placing your order early to avoid longer delivery times.

Once the goods have left our premises, delivery should usually take place within one to two days. If you require information about the status of your shipment, please contact us by email at sales@lion-care.com or by phone at +49 7151 2564811.

Delivery to other European countries

We also deliver our products to other European countries, including Switzerland, Austria and Italy. As shipping and delivery costs vary depending on the destination and shipment, we are unable to provide a standard shipping rate in advance. Instead, we select the most suitable and cost-effective shipping partner for your individual order.

Simply contact us by email at info@lion-care.com or by phone at +49 7151 2564811. We will be happy to provide you with an individual quotation for the delivery of the requested lithium battery storage products.

Payment Options

The following payment methods are available to our customers:

Invoice (subject to credit approval)

Once your order has been placed, the goods will be prepared for dispatch, taking the specified delivery time into account. As soon as the goods leave our premises, you will receive an invoice stating the amount due.

Our bank details can be found on the invoice. When making your payment, please always include the invoice number as the payment reference so that we can allocate your payment correctly.

For purchases on account, the purchase price becomes due on the day the goods are delivered. We expect payment to be credited to our account within 10 days. If payment is not received within this period, we may have to issue a payment reminder.

If you have any questions or experience any problems regarding the bank transfer, invoice amount or payment process, please feel free to contact us.

Advance Payment – 2% Discount

After receiving your order, we will send you an order confirmation and an advance payment invoice containing the amount due and our bank details.

Payment must be received at least five working days before the scheduled delivery date to avoid delays. Once the goods have been prepared and payment has been received, they will be dispatched immediately.

Please note that, depending on your bank, a bank transfer may take one to two days.

Our bank details:
LionCare GmbH
Volksbank Stuttgart
IBAN: DE71 6009 0100 0646 3100 03
BIC: VOBADESS

PayPal

You can also pay via PayPal. Simply select PayPal as your payment method. At the end of the ordering process, you will be redirected directly to PayPal.

You can use this payment method either with a registered PayPal account or, where available, as a guest without creating an account. PayPal offers various payment options, such as direct debit, Giropay or credit card.

Your bank or credit card details are processed exclusively by PayPal as the payment service provider. We only receive confirmation from PayPal that your payment has been completed. This allows us to dispatch your goods as quickly as possible.

No PayPal Account Required

PayPal also offers guest checkout, meaning that registration is not necessarily required.

In the event of a return, the refund will be credited back to the bank account or credit card used for the payment.