Right of withdrawal for private customers

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us (LionCare GmbH, Siemensstraße 32, 71394 Kernen; Phone: +49 (0) 7151 / 2564811; info@lion-care.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. If cash on delivery was chosen as the means of payment, we will refund the money by bank transfer. Under no circumstances will you be charged any fees for this refund. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exceptions to the right of withdrawal

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal in accordance with Section 312g (1) No. 1 BGB.

The withdrawal procedure:

In order to enable a quick and problem-free processing of a return, please follow these steps:

1. Please contact us before returning the goods:
   Phone: +49 (0) 07151 - 2564811
   info@lion-care.com
2. We have different logistics centers depending on the item. We will then inform you to which logistics center the return must be sent carriage paid.
3. After receipt of the goods at the logistics center and inspection of the goods, the purchase amount will be refunded.